CRM: design, development and implementation
Implementation and development of CRM: architecture, integration with 1C and telephony, automation scenarios for sales and service departments.
Start with CRM design guides, compare implementation of a ready-made platform and custom CRM system development, and sort out the budget in the material about the cost of CRM.
CRM and 1C Integration: Connecting Orders, Invoices and Payments
Plan data exchange between CRM and 1C: match customers and documents, separate payment and fulfilment states, prevent duplicates and test the integration.
Custom CRM integration or an existing connector: how to choose
How to test an existing connector, decide whether custom CRM integration is needed, and define a common scope for estimates, acceptance and support.
Connect an AI Agent to Your CRM with MCP: Workflows and Checks
Connect an AI agent to your CRM using an MCP server or API adapter, restrict its operations and test read access, changes and failures before launch.
Website-to-CRM Integration: Enquiries, UTM Tags and Acceptance Tests
How to deliver website enquiries to CRM, retain attribution, handle retries and test failures. Download an acceptance CSV with 22 scenarios in Russian and English.
What is the cost of developing a CRM system?
We analyze the cost of CRM development: MVP budget, design and launch stages, integration with 1C, telephony and website, support and cost growth factors.
Free CRM for small businesses: plans, limits and selection
Compare free plans from Russian and international CRM providers: users, contacts and storage. Test the system after the trial and assess implementation costs.
Open source CRM or SaaS: costs, support and business requirements
How to choose between open source CRM and SaaS: compare workflows, product editions, implementation and support costs, and validate data migration.