CRM for SPA and online booking: Mermaidspa case
About the project
A reservation management system and CRM for the SPA center have been developed. Features: online booking of guests, automatic notifications to employees, restrictions on bookings taking into account covid, notifications about the end of time for the client, real-time data synchronization between all managers. Automatic data update in CRM integrated with WordPress using Node.js and sockets. A mobile application has been developed for reception work - instant access to reservations, notifications and customer history.
Do you need a system with similar logic, roles and integrations? Find out how you can order custom CRM to suit your company's processes.
Business problem
- Implement online booking of guests for the SPA center.
- Automatically notify employees about new bookings and the end of the client's time.
- Implement booking restrictions taking into account covid.
- Synchronize booking data in real time between all managers.
- Implement automatic data updating in CRM via Node.js and sockets.
- Create a mobile application for reception work.
Technical solution
- Manage guest reservations in a single CRM.
- Automatic notifications for employees and clients.
- System of restrictions and control over bookings (taking into account the pandemic, overlapping schedules).
- Convenient panel for administrators and guests.
- Realtime mode: updating data without reloading the page via sockets.
- Automatic synchronization of CRM data and WordPress site.
- Mobile application for reception: quick access to schedules, reservations, notifications.
Technologies
- WordPress - the basis of the admin panel
- Node.js and sockets (WebSocket, Socket.IO)
- PHP, JavaScript, HTML, CSS
- Mobile application (React Native / Flutter)
Results
- Service has been accelerated and the time for processing reservations has been reduced.
- Errors when crossing schedules are minimized.
- A convenient panel has been implemented for administrators and guests.
- The entire team and reception receive up-to-date information instantly, on any device.
Related service
We design a CRM with reservations, notifications, employee roles and real-time data synchronization.
CRM for a service company →Need the same project?
Leave a request - we will evaluate the problem for free and offer the best solution within 24 hours
Interface gallery
Customer review
“Thanks to the new booking system, we have speeded up service for guests and fully automated the schedule. It is very convenient to work for both employees and clients!”