STEP-CAR - mobile car wash control room
About the project
STEP-CAR is a mobile office for car wash administration. Monitoring customer records, creating orders, working with schedules, mailings and reviews in a convenient application for iOS and Android. Push notifications about new orders, analytics, personnel management and prompt communication with customers. The interface is adapted for quick response and work on the move.
Business problem
- Give car wash owners and employees a mobile tool for complete control of orders and schedules.
- Simplify the operational management of services, prices and promotions via telephone.
- Make customer history, analytics and feedback available in real time.
- Integrate push notifications about new orders, schedule changes and reviews.
- Provide quick export of reports and viewing statistics directly in the application.
Technical solution
- Managing entries and schedules in the calendar: viewing, editing, transferring orders.
- Push notifications about new applications, changes, reviews and urgent messages.
- Viewing and filtering customer history, responding to reviews, working with the “black list”.
- Adding and editing services, setting discounts, promotions and duration of procedures.
- Distribution of roles between owner and staff, flexible access rights.
- Gallery and photographic recording of completed work (for quality control).
- Export of reports and statistics on orders, downloads, reviews.
- Instant communication with customers via chat or quick responses.
- Integration with geolocation, navigation to the car wash for employees on the road.
Technologies
REST API
- Swift (iOS)
- Kotlin (Android)
- Push Notifications
- REST API
- Cloud Database
- Google Maps / Apple Maps
- Excel/PDF export
Results
- Increased efficiency of service management due to mobility.
- Reduced time for manual administration and planning.
- The transparency of staff work and the quality of customer service have been increased.
- Increase in repeat requests due to quick response and ease of communication.
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Customer review
“Now we manage the car wash directly from the phone - quickly, conveniently, always in the know! Employees receive orders, see the schedule and can respond to customers without a computer.”