MAX bot for support
We reduce the load on operators, speed up responses and improve the quality of service. The bot accepts requests 24/7, filters them and forwards them to the right team.
24/7 support
The bot responds instantly, fixes the problem and collects data before the operator connects.
SLA and quality control
We comply with regulations, calculate response time and solvability, and generate SLA reports.
Integrations
We connect helpdesk/CRM, statuses, tags and automatic notifications.
How we build support in MAX
We design the routing of requests and the knowledge base, then optimize according to metrics.
The bot takes on typical questions, distributes applications and shortens the queue. Severe cases are forwarded to the operator with full context.
Routing
Categorization of requests, priorities and distribution among support lines.
Knowledge Base
Ready-made answers, instructions and FAQs for quickly solving common problems.
Service analytics
We track response speed, CSAT/NPS and the share of auto-solutions.
up to 50%requests are resolved automatically
-30%reducing the load on operators
1–5 minaverage first reaction time
How we work
1
Audit of requests
We collect categories of questions, typical cases and escalation points.
2
Scenarios and knowledge base
We design a dialogue tree, response templates and FAQ.
3
Integrations
We connect helpdesk/CRM, statuses and notifications.
4
Launch and training
We test, train the team and launch it into production.
5
Optimization
We improve the quality of service using metrics and reviews.